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Digitizing the Wisconsin DMV’s Document Process

The State of Wisconsin’s Department of Transportation was facing modernization of their DMV document process. Their goal was to digitize all incoming documents, including a way to provide real-time up-front quality control and insights into the process.

The DMV had disparate systems for mail, overnight envelopes, fax or email, drivers license or ID images and other correspondence. All of these needed to be integrated into one system. Also to be considered was the impact on current mail center employees. There were issues of transaction integrity due to the multiple times the documents were being handled. The physical distribution of paper by employees was inefficient and time consuming.

Dr. Stephenson Case Study
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