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Conquering the Document Prep Process at EXL Service

EXL, a global operations management and analytics company based in New York, provides mailroom and document services to companies primarily in the finance, accounting, and insurance markets. The company operates customer mail centers both on-site and in its own facilities where document imaging and document management are core activities.

EXL was operating a mail room on behalf of their client where staff received, prepped, and scanned documents on a conventional production class scanner. The facility processed between 6,000 and 6,500 documents per day, with each document containing 3.5 to 4 pages. The preparation process caused problems in terms of quality and productivity.

Dr. Stephenson Case Study
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